The confirmation given means that your personal data and the uploaded documentation you have provided to us are correct true unaltered and up to date and reflect the real situation and that nothing has happened which would mean that you need to notify the Bank of any change of them by visiting the nearest branch of the Bank. In addition, you agree that all your personal data and business data may be processed by the Bank in accordance with the provisions of the Personal Data Protection Law.

Based on the type of banking products / services selected above, the Bank will apply the commission in accordance with the applicable price.

After receiving this request and all relevant documentation within 2 WEEKS, you will be contacted by the Bank and informed about the Bank's decision on your request. If your documentation meets the legal and regulatory requirements, you will be assigned an appointment at the Bank branch selected by you, where you will sign the contract that activates the account and services selected by you.

You can address any possible complaint to the following phone numbers: +38349 555555, +38338 555555; and to the following e-mail address: Kos.customerservice@procredit-group.com; or postal address: ProCredit Bank S.A., "Jorxh Bush" street, no. 26, 10000 Pristina, to the address of the Complaints Management Unit; or in the Bank's branches.