What is the ProPay Digital Wallet?
The ProPay Digital Wallet is a digital wallet that allows you to make payments through your Smartphone or other Android mobile devices that support wireless technology in near distance called as NFC (Near Field Communication). You may perform payments in all POS terminals that support contactless payments.
What are the advantages of using the ProPay Digital Wallet?
Key advantages are:
Is ProPay Digital Wallet secure?
The ProPay Digital Wallet will be equipped with most advanced authentication method known as CDCVM (Consumer Device Cardholder Verification Method), allowing for authentication of transactions from the Digital Wallet, which is done always, and for all amounts, by the mobile device, namely your phone, without having to input your PIN in the POS device or other vendor’s devices.
NOTE: You must ensure that your phone is protected, by setting access security parameters (PIN, fingerprint, etc.) for unlocking your phone.
Si të instaloj ProPay Kuleten Digjitale në pajisjen time?
Për të filluar përdorimin e ProPay Kuletës Digjitale, telefoni apo pajisjet tjera duhet të kenë:
How to install ProPay Digital Wallet in my device?
To start using the ProPay Digital Wallet, your phone or other device must:
Note: Due to limitation by Apple, the ProPay Digital Wallet for the moment is not available in IOS devices
Once you install the latest version of the mobile application and access it, a notification will appear informing you of the Digital Wallet’s new function and the option of adding cards to your ProPay Digital Wallet.
How to digitalize cards in ProPay Digital Wallet?
After clicking on the ADD CARD button, you will commence procedures for configuring and activating the ProPay Digital Wallet.
What Cards are supported by ProPay Digital Wallet?
All MasterCard Debit Cards issued by ProCredit Bank, including Sticker Debit Cards, are supported by the ProPay Digital Wallet.
Where can I use the ProPay Digital Wallet?
You can use the ProPay Digital Wallet in all POS devices that support contactless payments and “MasterCards”, both within the country and abroad.
How is paying with ProPay Digital Wallet done?
Depending of the amount inputted into the POS terminal – there are two possible methods of payments:
You can also authorize payments by selecting the option PAY WITH PROPAY DIGITAL WALLET, which can be found at the homepage of the mobile application, where after you select the payment options, the payment will be carried out with a simple touch to the POS terminal.
What should I do if I have forgotten my four-digit PIN code?
If you have forgotten your four-digit PIN code, you must click on the RESET PIN option under Change PIN Code in your Digital Wallet. Naturally, this action will require authentication via SMS to the phone number registered with the Bank. Subsequently, you will be required to put your new PIN Code.
Do I need internet access to perform payments with ProPay Digital Wallet?
Payments are performed with NFC technology, and do not require internet access.
I bought a new phone. Do I need to digitalize all cards into the ProPay Digital Wallet again?
After the mobile application is installed, all cards must be digitalized again.
I want to delete ProPay Digital Wallet. How can I do that?
After you enter the ProPay Digital Wallet, you must select the Menu located in the upper right corner and then select the option Delete Digital Wallet.
Where can I see transaction made in ProPay Digital Wallet?
After selecting the card in the ProPay Digital Wallet, all transactions initiated (approved or declined) will appear. Please consider that you will be able to see all payments initiated, both those approved and potentially those declined.
In order to see successful transactions, you must go to the Transaction History in the mobile application.
What should I do if my phone or device has been stolen/lost?
In case your phone was stolen or lost, you must immediately inform the Bank by contacting the Contact Centre at 038 555 555 or 049 555 555, in order to have your digitalized or physical cards blocked. If your phone is lost/stolen, you can request the Bank to only block your digital cards (tokens), while you can continue using your physical credit cards.
What should I do if my card is lost/stolen?
If your card is stolen or lost, you must block it through the Bank mobile application or by contacting the Contact Centre at 038 555 555 or 049 555 555. That Card will no longer be used for payments through the ProPay Digital Wallet, unless you request from the bank to unblock your Tokens, i.e. your digitalized card. Once you receive your new Card, you must add it to the Digital Wallet.