Where can I contact the bank?
You can contact us directly at the contact center on 049 / 555-555 or 038 / 555-555 and you can send us an e-mail to: kos.customerservice@procredit-group.com , kos.kujdesiperkliente@procredit-group.com .
What are the working hours of the contact center?
The contact center works on weekdays from 8:00am to 18:00pm, while on Saturdays from 9:00am to 15:00pm.
I have changed my phone number and address. What should I do?
To update your information, you should initiate the request through e-Banking or go to any of our service points. For a change of address, please take a utility bill with yourself, which should not be older than 6 months or necessarily be in your name, but will be used by the bank to show your address of residence.
Are the bank’s branches open on Saturday?
No. All ProCredit Bank branches work from Monday to Friday, from 09:00am – 14:00pm.
What are the documents needed to open a private client account?
The documents needed to open a bank account are a valid ID card or passport and a utility bill which should not be older than 6 months or necessarily be in your name, but will be used by the bank to show your address of residence.
Can I open an account online?
Yes, click on the link to apply online.
How can I authorize a family member to the account?
You should visit one of the ProCredit bank branches along with the person you will be authorizing. Please be aware that you should also have your identification documents with yourself.
I need to have my bank account balance printed out, I am not in Kosovo, can I receive it via e-mail?
Sending of such sensitive information via e-mail is not applied by the ProCredit Bank, the only way to access your account is by obtaining the e-Banking service. If you have an authorized person to the account, this person can receive the account balance at one of the bank’s service points.
