Frequently Asked Questions (FAQ)

You can contact us directly at the contact center on 049 / 555-555 or 038 / 555-555 and you can send us an e-mail to: kos.customerservice@procredit-group.com , kos.kujdesiperkliente@procredit-group.com  .

The contact center works on weekdays from 8:00am to 18:00pm, while on Saturdays from 9:00am to 15:00pm.

To update your information, you should contact one of our service points. For a change of address, please take a utility bill with yourself, which should not be older than 6 months or necessarily be in your name, but will be used by the bank to show your address of residence.

No. All ProCredit Bank branches work from Monday to Friday, from 09:00am – 12:00pm. 

The documents needed to open a bank account are a valid ID card or passport and a utility bill which should not be older than 6 months or necessarily be in your name, but will be used by the bank to show your address of residence.

Yes, click on the link to apply online.

You should visit one of the ProCredit bank branches along with the person you will be authorizing. Please be aware that you should also have your identification documents with yourself.

Sending of such sensitive information via e-mail is not applied by the ProCredit Bank, the only way to access your account is by obtaining the e-Banking service. If you have an authorized person to the account, this person can receive the account balance at one of the bank’s service points.